Resolved -
This issue has been resolved and we are in the process of cleaning up all accounts. Please expect your account to be resolved this week.
In case you face further issues after, please contact Support.
Mar 5, 22:39 UTC
Monitoring -
Kraken Duplicate Wallet issue has been fixed. There are a few assets where users still might see duplicates.
- ZEC
- DAO
- ICN
- NMC
- USTC
- LUNC
- RENDER
Fixes for these assets will be put into place soon so that users will no longer see duplicate wallets here as well.
Feb 28, 19:45 UTC
Investigating -
We are aware of some Kraken wallets showing as duplicates due to a recent update. No action is required. We are running a fix to remove duplicate wallets automatically.
Our engineers are investigating the issue and we will be providing updates as necessary
Feb 25, 01:22 UTC