Purchased plans not reflecting in some accounts

Incident Report for CoinTracker

Resolved

This incident has been resolved.
Posted Mar 20, 2026 - 14:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 20, 2026 - 02:21 UTC

Investigating

We're aware of an issue where some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this page as soon as we have more information.
Posted Mar 20, 2026 - 01:09 UTC
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