Intermittent errors when adding Base wallets to CoinTracker

Incident Report for CoinTracker

Resolved

This issue has been resolved, and users should be able to add and/or sync Base wallets to CoinTracker without error.
Posted Apr 13, 2024 - 16:50 UTC

Monitoring

We are still seeing intermittent errors with adding and syncing Base wallets due to issues with our blockchain reader. However, error rates have improved and users are encouraged to try again if they hit errors adding Base wallets. We will continue monitoring the situation.
Posted Apr 12, 2024 - 21:52 UTC

Identified

The root issue has been identified and we are working on a fix. We will share updates here as the fix is rolled out. Thank you!
Posted Apr 11, 2024 - 21:51 UTC

Investigating

We are currently investigating an issue where some users are unable to add a Base wallet to CoinTracker. The errors appear to be intermittent, and adding the wallet may succeed after further retries. Thank you for your patience while we investigate!
Posted Apr 11, 2024 - 17:51 UTC
This incident affected: Web (Website).